Blog

EPISODE 1: Megan Hewitt-Dean sits down with our Global Head of Partnerships, Philip Hedges to discuss the shift from traditional loyalty to instant gratification.

It's November and the 2019 holiday season is gearing up to be a big one with PwC’s Trendsetter Barometer finding leading economic indicators reflecting “steady growth, little inflation, and low unemployment”.

In a world where competitors are a click away, customer loyalty is becoming increasingly important. A successful loyalty program can work wonders for customer retention and brand loyalty, but before you can start rewarding, you need to get them to join.

As customer expectations grow, improving customer experience is key to winning loyalty. Effective loyalty programs nurture customers’ relationship with the brand and maximize the perceived value and experience of the brand to the customer.

Competition in the hospitality sector has become more fierce than ever before. Making efforts to drive footfall even more challenging for operators. It is a battle to win the business and stay on top because consumers have more dining options now than they ever have before. However, consumers are...