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It's November and the 2019 holiday season is gearing up to be a big one with PwC’s Trendsetter Barometer finding leading economic indicators reflecting “steady growth, little inflation, and low unemployment”.

You’ve heard the stereotypes so lets make sure we’re all talking about the same thing:

In a world where competitors are a click away, customer loyalty is becoming increasingly important. A successful loyalty program can work wonders for customer retention and brand loyalty, but before you can start rewarding, you need to get them to join.

As customer expectations grow, improving customer experience is key to winning loyalty. Effective loyalty programs nurture customers’ relationship with the brand and maximize the perceived value and experience of the brand to the customer.

A lot has changed in the world of travel over the past few years. We have gone from using complicated systems to book simple airline tickets or hotel rooms that require the help of specialised professionals, to self-organizing smart experiences that can serve the world in your hand (or literally,...

The trend of businesses going completely digital with their loyalty programmes is in response to the appreciation of data.

Competition in the hospitality sector has become more fierce than ever before. Making efforts to drive footfall even more challenging for operators. It is a battle to win the business and stay on top because consumers have more dining options now than they ever have before. However, consumers are...

When I decided to join the ENTERTAINER, a major drawcard for me was the fact that the company was founded by a woman.